We are currently offering free shipping on US orders of $100+.  Order total must meet the minimum requirement after any discounts are used. Our current turn around time to package and ship your orders is 1-3 business days, and up to 7  business days during sales, re stocks and new product launches. All orders are shipped from our office located in Valencia, California. You will receive an email notification with tracking once your package ships. While we do all we can to make sure your order is delivered on time Brixton Phoenix cannot be held responsible for shipping delays due to severe weather, service delays, COVID-19
Choosing a quicker shipping method does not speed up our processing time to package and ship your order. This simply means the shipping carrier will expedite your shipping once they are in possession of your package.  

Brixton Phoenix is not responsible for lost or stolen packages. In this occurrence, we recommend getting in touch with your local mail service to create a claim. 

Brixton Phoenix does not collect duties, taxes, customs or brokerage fees at the time of purchase. Therefore, international orders ship with these potential additional fees unpaid. Brixton Phoenix cannot currently predict what these fees may be. We recommend contacting your local customs office regarding your countries customs policies. Customers may be charged duties, taxes, customs or brokerage fees at the time of delivery in the local currency. Customers will be responsible for all duties, taxes, customs and/or brokerage fees. The estimated delivery time for international orders depends on the country. Currently international orders being shipped via USPS are severely delayed due to COVID-19. When applicable, we recommend using UPS as the shipping option.